Refund policy

Refunds & Returns

How do I return my order?   

We hope you love your FRYD purchase, but we understand that sometimes you may need to return an item.

Please note we do not accept returns on earrings due to hygiene. If there is a fault with your order or the item/s please email us at info@frydjewellery.com with a description and an image of the defect.

For general returns, the item you wish to return must be unused and in the same condition that you received it in. It must also be in the original box provided. Items that appear worn or used will not be refunded.

Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

 

Return Shipping Costs:

You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

 

Refunds:

If returning a faulty item that is within the 14 day returns period we will cover return postage, so long as the item is deemed faulty upon inspection when it has arrived to us. This must be agreed with our customer services beforehand.

We cannot pay more than £15 for return postage at any one time, if the cost for return is over £15 the customer is liable for the extra charge.

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

We do not accept returns on earrings due to hygiene, unless the item is faulty.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@frydjewellery.com. 

We cannot repair damage to any items that exceed 3 months from purchase. Any damage incurred by the customer from mis-use cannot be repaired.

Tarnishing or discolouration is not classed as a fault. See our article on how to take care of your jewellery to keep the colour and shine of your jewellery for as long as possible. 

All products are covered by a 3 month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer. This includes any damage caused by perfumes, bleaching, heat exposure and general wear and tear.

Missing crystals, beads and pearls are not classed as a manufacturing fault. Any items with missing crystals outside the 14 day return policy but inside the 3 month warranty can be replaced free of charge (as long as we have the correct crystals, beads or pearls in stock), but shipping costs are the responsibility of the customer.

Any lost items cannot be replaced or refunded.